Frequently Asked Questions

Order Questions

How much is (amount) JPY in my currency?

 

How long does it take for my orders to be processed?

  • Upon completion of orders from the rainbowholic shop, items will be processed and shipped within 7 business days (or more depending on the shipping circumstance in your area); given that it is a regular shipping and not combined with items from the patreon website.

 

How can I track my orders?

  • You can track your FedEx shipments here.
  • You can track your DHL shipments here.

 

I want to send a happy mail as a gift. Is gift wrapping option available?

  • Yes, we can wrap your order. When you check out, please add this "Add Gift Wrapping" product to your cart. We only charge 500 JPY for basic gift wrapping. If you want to add a note / name of the person, please write the text in the notes section when you check out. 
  • While we properly wrap our products, we also offer "Add Secure Wrapping" service for 1000 JPY wherein we add more bubble wraps to ensure that your package will not be damaged in the process of delivery. 

 

Product Questions

Will I get exact tea packs / flavors shown in the photos of the Karel Capek tin can / pouch / set products?

  • For products such as tea tin cans, pouches, and sets, we cannot assure that you will receive the exact flavors shown in the photo. The tea flavors included are usually the top tea recommendations by Karel Capek. We cannot guarantee that you will receive the ones in the photos. 

 

Shop Questions

Where are you based from?

  • We are based in Tokyo / Saitama, Japan. Get to know us better through our "About Us" page.

 

Do you have an online shop/ e-commerce that is not based in Japan?

  • As of the moment, we only have Pinkoi (Taiwan-based).

 

Do you also ship within Japan? 

 

Do you have an affiliate system?

  • None.

 

What are your store & shipping policies?

  • Please click here to read more about our policies.

 

What is your privacy policy?

  • You can read our privacy policy here. 

 

Payment Questions

What are your modes of payment?

  • We can accept payment via Paypal, credit card (Visa, Mastercard, American Express), and other modes of payment indicated below.

 

    Shipping Questions

    Can you ship to my country?

    • We can ship to majority of the countries. To double check, you can check FedEx's zone coverage here and you can look for your country. (Caution: Some remote areas may or may not be covered by FedEx). If you have any troubles checking out, please contact us. 

     

    What is your mode of shipping?

    • We mainly ship products via FedEx. 
    • For Australia, New Zealand, and Oceanian regions, we ship products via DHL.
    • Packages may be sent through a different shipping company other than the ones mentioned above under circumstances like shipping bans, huge contrast in shipping fees, and the likes.
    • If you want to use a different shipment method like Japan Post, please leave a comment in the note section or send us an e-mail. (Note that some shipment method/s may not apply to your country due to the pandemic and global issues. Additional shipping fee may be applied depending on your package and shipping method/s.)

      

    How much is the shipping to my country?

    • Shipping rate depends on your country and the total weight of the products inside your cart. Please add products to the cart and check the shipping calculation when you reach the checkout page/s.

    For your reference, these are the starting rates for the following zones (package weight is 500 grams):

     Japan (Local) 500 JPY
    East Asia Zone (China, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Macao)

    1,900 JPY
    North America Zone (Canada, Mexico, USA) 2,200 JPY
    Europe Zone    		 2,100 JPY
    South America, Central America Zones 2,500 JPY
    Oceania & Rest of Asia Zone    		 2,200 JPY
    Middle East & Africa 2,000 JPY


    Again, these are just starting rates. If your package is a bit heavy, it will be more expensive. We have also calculated handling & packaging expenses with this rate.

    ※ Some countries may charge extra fees particularly to those who live in remote and/or out of delivery-range areas.

    Patreon Questions

    How can I become a "patron" too?

     

    I'm a Rainbowholic Patreon member. How can I combine orders?

     

    Have more questions? 

    Please don't hesitate to contact us.