Frequently Asked Questions

Order Questions

How much is JPY in my currency?

• You can try this currency converter to have an idea about the current exchange rate. 

How long does it take for my order/s to be processed?

• Upon completion of orders from the rainbowholic shop, items will be processed and shipped within 3 business days (or more depending on the shipping circumstance in your area); given that it is a regular shipping and not combined with items from the Patreon website.

I ordered a "Pre-order" product. When will it be shipped?

• Pre-order products are products that we don't have on hand and needs to be ordered from the supplier. It may take up to one week for the pre-order product to arrive at our shop after receiving your order. Your entire order will be shipped once all items are on hand. We will contact you if the pre-order product will take more than a week to arrive at our shop.  

How can I track my orders?

• You can track your FedEx shipments here.
• You can track your DHL shipments here.
• You can track your Japan Post shipments here.

I want to send a happy mail as a gift. Is gift wrapping option available?

• Yes, we can wrap your order. When you check out, please add this "Add Gift Wrapping" product to your cart. We only charge 500 JPY for basic gift wrapping. If you want to add a note / name of the person, please write the text in the notes section when you check out. 
• While we properly wrap our products, we also offer "Add Secure Wrapping" service for 1000 JPY wherein we add more bubble wraps to ensure that your package will not be damaged in the process of delivery. 

Product Questions

Will I get exact tea packs / flavors shown in the photos of the Karel Capek tin can / pouch / set products?

• For products such as tea tin cans, pouches, and sets, we cannot guarantee that you will receive the exact flavors shown in the photo. The tea flavors included are usually the top tea recommendations by Karel Capek. 

When is the expiration date of the food products?

• Products such as teas and snacks do not expire, but they do have a "best before" date, so we recommend you consume them before the date printed on the food packaging. Teas usually have a shelf life of 2 to 3 years. Our shop only ships food products that have more than 6 months left before the date printed on the packaging.

Shop Questions

Where are you based from?

• We are based in Tokyo, Japan. Get to know us better through our "About Us" page.

Do you have an online shop/ e-commerce that is not based in Japan?

• As of the moment, we only have Pinkoi (Taiwan-based).

Do you also ship within Japan? 

• Yes, we ship within Japan through Rainbowholic Shop Japan(レインボーホリックショップジャパン) .(国内配送のみ) 

Do you have an affiliate system?

• None.

What are your store & shipping policies?

• Please click here to read more about our policies.

What is your privacy policy?

• You can read our privacy policy here. 

Payment Questions

What are your modes of payment?

• We can accept payment via Paypal, credit card (Visa, Mastercard, American Express), and other modes of payment indicated at the bottom of the page.

Shipping Questions

Can you ship to my country?

• Yes, we ship to anywhere in the world! You can check FedEx's zone coverage here and Japan Post's zone coverage here. If you have any concerns, please contact us. 

What is your mode of shipping?

• We mainly ship products via FedEx and Japan Post Air Mail (up to 2kg). You can select your mode of shipment at check-out. 
• For Australia, New Zealand, and Oceanian regions, we ship products via DHL
• Packages may be sent through a different shipping company other than the ones mentioned above in cases such as shipping bans, a huge contrast in shipping fees, and the like
• If you want to use a different shipment method, please leave a comment in the note section or send us an e-mail. (Additional shipping fee may be applied depending on your package and desired shipping method)

How much is the shipping to my country?

• Shipping rate depends on your country and the total weight and size of the products inside your cart. Please add products to the cart and check the shipping calculation when you reach the checkout page/s.

For your reference, these are the starting rates by each courier for the following zones: 

(*conversion rate as of November 2023. This is just an approximation for reference)

FedEx  (package weight is 500 grams):

Japan Post Air Mail (package weight is 100 grams):

Please be reminded that these are just starting rates. If your package is a bit heavy, it will be more expensive. We have also calculated handling & packaging expenses with this rate.

※The maximum package weight for Japan Post Air Mail is 2kg.

※ Some countries may charge extra fees particularly to those who live in remote and/or out of delivery-range areas.

Patreon Questions

How can I become a "patron" too?

• It's very easy! First, you need to make a patreon account. After that, you can choose which tier to pledge that you like the most. Our patreon url is patreon.com/rainbowholic.

I'm a Rainbowholic Patreon member. How can I combine orders?

• Here is a helpful shopping guide for patrons.

Have more questions? 

Please don't hesitate to contact us.